autocomplete fails in IE for field Assignee

We want to upgrade to JIRA 5.1 from 4.4.5, but I can see from our test that the new autocomplete for Assignee fails in IE 8 with a pop up asking to stop the script. We have around 1000 users and more later (if we implement importing from the Active Directory).

For some unknown reason the Reporter field is working just fine.

Is there a workaround to enable select list for assignee again as we have now?

1 answer

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There is a bug in JAC with an workaround to change this field to the old drop down. You need to follow the steps there and change some properties of your instance:

https://jira.atlassian.com/browse/JRA-27212

But this field is supposed to work with IE. Usually, when we have an IE issue, what I recommend to our customers is to check the following:

  • Are you using proxy? If so, when you by-pass it, the problem persists?
  • Are your IE8 running in Compatibility Mode?
  • Could you try to access your browser in the "No Add-ons" mode? Just to make sure that is not causing by a incompatible add-on or extension. To do it, you need to go to Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)

Alternatively, you can simply run the command line argument:
iexplore.exe -extoff

  • Also, can you check if the "Display intranet sites in Compatibility View" box in the Compatibility View Setting is unchecked?
  • And there is an Internet Explorer 8 that you can change the configuration to the default one? You can achieve this by following this post: [http://support.microsoft.com/kb/923737#letmefixit|http://support.microsoft.com/kb/923737#letmefixit].

Hope that helps. :)

Andre

Hi thanks for your answer.

From another source i got another solution i will go with. See: https://jira.atlassian.com/browse/JRA-27396?focusedCommentId=344132&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-344132

The proposed solution is not totally correct but the solution is to change the files

AssigneePicker.js and AssigneePicker-min.js. Change the maxResults 1000 to 50
Files are found here: "install"\atlassian-jira\includes\jira\field\

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