auto assign issue based on stage and approve issue via email

We have a custom workflow and I want to know how to auto-assign an issue to a user as part of moving to the next stage.  Currently a user clicks to progress the isue to a particular stage and then also needs to reassign the issue to the relevant user.  Is it possible to automate this?


Also is it possible to move an issue through a workflow by replying to the email notification?  eg an exec receives a notification and they can simply reply "approved" or some other keyword to move the issue to a specific stage?  

1 answer

For our Final Review step, we assign the issue to the Reviewer which is a simple change to make. You can do things like assigning the issue to someone in a certain role. 

You should also be able to setup a script to do the assignment if one of the canned macros don't work for you. 

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