attached pdf document coul not be opened, why?

Dirk Laudage
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April 3, 2024

hello together.

i attached an pdf document per click and drop from the windows explorer to a jira ticket. i got no error, i got no information about problems. so i thougth all is fine with the pdf document in the ticket. a few minutes later i got the information that the pdf document could not be opened. The document could be delete in the text of the jira ticket but it is still in the attachment of the ticket. i can not delete this version of this pdf document.

after this i uploaded the same file a second time. This time i can open the document. an i got the offer to delete the new version of this document. 

why it is not possible for at least to users to open the first version of the upload? Why can i not delete this file version? 

Can i create a Jira ticket for the developers of this Atlassian product? 

thanks in advance for your help.

Dirk

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