Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,057
Community Members
 
Community Events
168
Community Groups

assigning the person who sent the mail to the project as the reporter

The same person is constantly reporting, how can I change this situation?

Let the person who sends the mail I want be the reporter

1 answer

0 votes

Hi @Gökay Kazdal ,

I suppose you have the mail handler set up in your Jira. You need to go to the mail handler configuration (System -> Incoming mail -> Edit the mail handler which creates the issue in the mentioned project) and check if the Default Reporter is set to empty. If not, you need to clear it.

However, be aware that if the person, who sends the email does not have the account, the email will be ignored, unless you have "Create users" checked. 

Snímek obrazovky 2022-08-25 232528.png

Default cannot be left blank "check if the Default Reporter is set to empty. If not, you need to clear it."

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events