assignee not receiving email notification when user (without login access) replies to JIRA issue email

2 scenarios...

1 is successful: i am in the administrator and developer group. if i reply to a JIRA issue email then both the assignee and i receive an email notification from JIRA.

1 is not successful: if a user (who is in the user group but does not have login access to JIRA OnDemand) replies to a JIRA issue email then the assignee does not receive an email notification from JIRA.

we would like the assignee to receive an email notification. is there a setting that i can change for this?

thanks!

2 answers

This widget could not be displayed.

Just to clarify...the user's reply does post to the JIRA issue, right?

This widget could not be displayed.
yes, when the user (without login privileges) replies to the JIRA issue email it shows up within JIRA as a comment but there is no email notification sent to the assignee. The notifications are configured to email the watcher, the assignee, and the reporter if there is a comment made. Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

128 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you