assignee not receiving email notification when user (without login access) replies to JIRA issue email

2 scenarios...

1 is successful: i am in the administrator and developer group. if i reply to a JIRA issue email then both the assignee and i receive an email notification from JIRA.

1 is not successful: if a user (who is in the user group but does not have login access to JIRA OnDemand) replies to a JIRA issue email then the assignee does not receive an email notification from JIRA.

we would like the assignee to receive an email notification. is there a setting that i can change for this?

thanks!

2 answers

Just to clarify...the user's reply does post to the JIRA issue, right?

yes, when the user (without login privileges) replies to the JIRA issue email it shows up within JIRA as a comment but there is no email notification sent to the assignee. The notifications are configured to email the watcher, the assignee, and the reporter if there is a comment made. Thanks

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