Hello everyone,

I can't configure the JIRA Service Desk approval workflow (like described here: https://confluence.atlassian.com/adminjiracloud/configuring-jira-service-desk-approvals-815569154.html) because I don't get the mentioned checkbox in the status.

As a picture says more than a thousands words:

Looks like this in my JIRA Service Desk:

image2016-8-17 16:51:43.png


But should look like this:

image2016-8-17 16:52:19.png


This issue was addressed here already, with no answer so far:

Don't have "Add approval" checkbox in status workflow edit screen in my server Jira (JIRA 7.1.1)


Any ideas?

Thanks, Norman

1 answer

Hi Norman,

the built-in approvals only works with Service Desk Projects. First, you have to connect your approval workflow with a Service Desk project via Workflow Scheme. Afterwards you get the missing checkbox for configuring the approval.




Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot