Jira sends from address as anonymouns when user creates ticket from service desk.
We have groovy scripts which gets executed on issue create event. However when same user creates same type of ticket from jira it does not add anonymes, it has actual name of reporter.
I belive when ticket gets connected with jira from service desk on creation event it is not able to send the reporter to groovy script and it is getting executed as anonymous.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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