• Community
  • Products
  • Jira
  • Questions
  • after 1-month free trial onDemand version, can I switch to Download version with all the data in the account preserved

after 1-month free trial onDemand version, can I switch to Download version with all the data in the account preserved

after 1-month free trial onDemand version, can I switch to Download version with all the data in the account preserved ? So just buy and download the package, and login?

Thanks in advance for the support.

1 answer

1 accepted

0 vote
Chris Fuller Atlassian Team Jun 07, 2014

You have not specified which products you are using and they may have different levels of support for this. For example, the process for JIRA is documented here:

https://confluence.atlassian.com/display/JIRA/Migrating+from+JIRA+OnDemand+to+a+JIRA+Installed+Site

and for Confluence here:

https://confluence.atlassian.com/display/DOC/Migrating+from+Confluence+OnDemand+to+a+Confluence+Installed+Site

In short, depending on the product, this is usually possible within certain limits. You must usually use a special version (the most recent standard download version for JIRA; a special OnDemand build for Confluence). There may also be occasional blackout periods where moving from OnDemand to on premises installations are not supported at all; such windows are usually either brief or reported far enough in advance that you can plan around them.

So how about JIRA Agile plugin, so no backup for this plugin needed right?

Chris Fuller Atlassian Team Jun 07, 2014

JIRA Agile is addressed in sections 6 and 7 of the document that I linked to in my answer. You would need to install (and license) a version of JIRA Agile that is the same as the OnDemand version or later.

That said, correct -- JIRA Agile's data is included in the JIRA backup. You do not need to perform any kind of independent backup for it.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you