admin mail address has expired

최수현
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December 11, 2024

 

 

hi, 

admin mail address has expired (he resigned)

so can't receive the auth-code

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Tomislav Tobijas _Koios_
Community Leader
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December 11, 2024

Hi @최수현 ,

Is this user under your managed accounts? If so, as an Org Admin you can update email address that is linked to their Atlassian Account. This applies to whether you're managing users locally (within Atlassian Admin Hub) or via IdP.

I'm just not 100% sure what the requirement here is. Was this the only user with administrator rights so do you need someone to replace them as a product or Org admin? Or they have previously resigned and now come back and they cannot access their account due to not receiving an authentication code.

If it's the first (you're missing an Org admin), you can probably reactivate that account (again, if it's managed) and then from that account give yourself or someone else an admin role, or you can try to reach out to Atlassian Support and explain the problem.

Cheers,
Tom

최수현
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 11, 2024

Thanks for reply.

I don't have admin permission.


My senior was admin but he resigned  without giving other users administrative permission.

and my senior's email address has expired so no one can log in to that administrator account to receive auth-code


Is there a way to change the admin account?

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 12, 2024

So that user was the only Org Admin within the organization and you would like to replace them with another user/admin?
If somehow possible (but that's on the email handler or domain side), I would suggest trying to reactivate this particular email address to use it/that account to log in and add additional admin.

If that's not possible, and if you're on a paid Jira plan, contact Atlassian Support and ask them to add you or any other user as an admin on that particular instance.

Cheers,
Tom

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