Do you already have this field CC created in JIRA ?
If not, you can add a new multi user picker field in JIRA and ensure it is present in the create screen of the request.
You can then add the field on the customer portal refer https://confluence.atlassian.com/servicedesk024/create-your-service-desk-request-types-753402507.html
Once it is added on the portal you will need to add this field in the notification scheme to all the needed events.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs