add a watcher via the customer portal?

mel vega October 6, 2015

Hi,

is it possible to do this for a customer user from the portal?

Thanks

Melissa

2 answers

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1 vote
Answer accepted
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 6, 2015

Hello Mel,

Unfortunately, a customer can't be a watcher as JIRA users can, but you can also enable the option Enable Participants (JSD Project > Settings > Request Participants) where your customers can invite other customers to be associated with specific issues and receive the Service Desk notifications.

Katya Godneva January 29, 2018

Hello

it this no longer possible?

Katya Godneva January 29, 2018

oh thanks found it

Mark Novi November 6, 2019

this issue is making the service desk portion completely useless

Please allow customers to be added as watchers to SD issues.

 

unreal

0 votes
mel vega October 6, 2015

thanks

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