access to JIRA URL from new Internet IP address

[Jim S]

Hello,

we moved to new Internet IP address and from the new site we cannot access JIRA URL, not sure how to get the new Internet IP address whitelisted is there any support number of contact details so we can provide IP address?

Thanks,

Jimmy

[Nic Brough -Adaptavist-]

JIRA Cloud does not limit access, it's your networking that's doing it on both Cloud and Server.

You'll need to give this to your network admins - https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

[Jim S]

Hi Nic,

We have allowed from our Network, however it seems we are blocked not sure if Atlassian can check and whitelist our internet IP address range?

Thanks,

Jimmy

[Nic Brough -Adaptavist-]

There is no whitelist on the Atlassian side.  See https://confluence.atlassian.com/confeval/other-atlassian-evaluator-resources/can-i-restrict-by-ip-in-atlassian-cloud

[jegadeeswaran.s]

Hi Jim,

Which IP you are using PRIVATE or PUBLIC ?...if its public you need to contact your IT team resolve this issue in your domain network.

regards,

Jegadees

[Thomas Schlegel]

Hi Jimmy,

you can reach Atlassian's support here:

https://support.atlassian.com/contact/

[Jim S]

Hi Thomas,

Link does not work, can you check if the link is working regarding contact ?

Thanks again.

Jimmy

[Thomas Schlegel]

Link is changed.