access to JIRA URL from new Internet IP address

Hello,

we moved to new Internet IP address and from the new site we cannot access JIRA URL, not sure how to get the new Internet IP address whitelisted is there any support number of contact details so we can provide IP address?

 

Thanks,

Jimmy

2 answers

1 vote

JIRA Cloud does not limit access, it's your networking that's doing it on both Cloud and Server.

You'll need to give this to your network admins - https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

Hi Nic,

We have allowed from our Network, however it seems we are blocked not sure if Atlassian can check and whitelist our internet IP address range?

Thanks,

Jimmy

0 vote

Hi Jimmy,

you can reach Atlassian's support here:

https://support.atlassian.com/contact/

Hi Thomas,

Link does not work, can you check if the link is working regarding contact ?

Thanks again.

Jimmy

Thomas Schlegel Community Champion Jun 02, 2017

Link is changed.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

495 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you