about the issue's resolution


When i create an issue . i need that issue has the resolution 'resolved' in its first statuts.

actually it doesn't happen when i create an issue



1 answer

1 accepted

1 vote
Accepted answer

You can do that in the post function of the Create transition. Or you can add resolution field on the Create screen and force the selection of one of the resolutions.

Having said that, it is never a good idea to set resolution on Create. JIRA considers a ticket with resolution as a ticket that is completed, irrespective of the status. There are so many built-in functionality in JIRA that uses the resolution, instead of statuses, to report on what is left. You might want to re-think the whole thing!

There are some use-cases for it, but seriously, I doubt you've run into one.

Don't do it, you really do want the issues unresolved at first.

Issues with any non-empty value in Resolution field is considered as resolved. I want only certain values of Resolution to be considered as resolved. For example, 'Done' or 'Verified' values to mean issues as resolved. Any value other than these, including empty, should be considered as unresolved. Is this configurable and, if yes, how?

Thanks in advance.

No, it's very simple.  If the resolution is filled, then it is resolved.

It's complete nonsense to have resolutions that do not mean resolved.  Don't do it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,671 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you