about mail handler


I have a little problem with the default JIRA mail handler system. I try to create a JIRA intance for my company to manage the service desk. So the aim is to convert customers demand send by e-mail into issues in JIRA. I succeed in but my problem is that for one mail handler there are only one project and one issue type matching ... On my test model I create one project for one customer so I would like to know if it is possible to create an issue in a certain project depend on the mail address of the expeditor ?

3 answers

1 accepted

This widget could not be displayed.

Finally I created a new project which is a "sorting project". I created a mail adress for each issue type and a custom field which received sender email adresses. So when a customer send an email an issue is created in the sorting project and a technician of my company can move this issue in the good project (remember I have one project for each customer) thanks to the custom field.

This widget could not be displayed.

Hey Nicolas.

Did you tried to use JIRA Service Desk?

This is pretty much designed for wahat you are trying to accomplish.

Hope this helps!

This widget could not be displayed.

yes I have already tried and in my model I use SLAs and others JIRA Service desk Fonctions but my boss and me find that the customer portal is not really the best solution in our case. For our customers who already send demands/issues by e-mail it will be easier to keep this e-mail method and not use customer portal which is not really easy to access (you have to go in jira, then in service desk > customer portal > see the customer portal ... pretty long and complicated)

But I find the JETI plugin which seems to be able to fill my conditions.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you