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May 27, 2015 edited
Richard
What JIRA and Zephyr versions are you using? Please make sure that you are following the procedure listed on the KB below in order to update the add-on license. In addition, make sure there are no spaces at the beginning and end of the license code.
I have also tried to use the license that was provided by Zephyr and am having the same issue. I have followed the procedure we've used to install plugins and license them in the past. I then followed the instructions on the from the link you provided, with the same results. I have already generated 3 licenses today alone thinking that it was an issue with license being generated. Any other suggestions would be helpful.
Thanks,
Shaun
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