Zephyr Issue Type Test ID have changed to new id

Hello everyone!

We have updated our JIRA from version 5.1.8 to 6.3.1(cluster on 3 nodes) and also "Zephyr for JIRA" plugin(to version

After this in JIRA appeared new Zephyr Test issue type. Same as old but whith new id.
In /secure/admin/ZephyrGeneralConfiguration!info.jspa Issue Type Test ID have changed to new id.

And Zephyr Test issue types still continue appearing.

We want to Zephyr used old, already existing, issue type.

Can anyone prompt, it's possible? And if yes, how to do it?

We tried re-install Zephyr plugin, clear plugins caches, reboot all nodes. But nothing helps.

4 answers

Hi Nikita,

Can you please send us the following information to support(at)getzpehyr(dot)com:

1) Screen shots of everything you are seeing

2) Your atlassian-jira log files

3) your steps to re create

Kind Regards,


Also we tried check new Zephyr Test issue type, with id same as "Issue Type Test ID" in /secure/admin/ZephyrGeneralConfiguration!info.jspa , and it not working too (500 error page).

Has anyone encountered with same problem?

Guys, please help us, a support Zephyr 2nd night can not help us, our QA department can not work.

So it looked before upgrade to version 6.3.1

So it looks like now.

Hi, Emily! In friday i wrote letter for you with all information that you need. What i must doing now? When i can wait your reply?

Hi N nikita,

It looks like one of our team members has responded and is in the process of seeing what is causing the issue.

Kind Regards,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot