We are testing Zephyr Community for Test Management for JIRA and have run into an issue: - we have setup Zephyr Community for test purposes. - we use Atlassian JIRA OnDemand for our software development - In the zephyr Administration tool, we are trying to setup the Defect Tracking with the JIRA Zephyr connection plugin and are having problems!!
Using the Zephyr Kwonledge Base instruction we are connecting with the correct URL and JIRA Admin account, yet get error messages:
Using port 81 – Zephyr instruction - ERROR message defectTrackingSystemService - (631152101) There seems to be an error in the operation performed. Please contact Zephyr Support if this persists. DETAILS The defect tracking system is not reachable. Please check the URL and try again. java.net.SocketException: network is unreachable: connect
-> we do not use a proxy between Zephyr and JIRA and our Firewall show no errors
We checked the open ports on our Atlassian OnDemand instance and ports 80 & 443 are open; NOT port 81.
..but still a different error message is returned by the Zephyr Administration tool:
Using port 80 – our atlassian open port defectTrackingSystemService - (631152101) There seems to be an error in operation performed. Please contact Zephyr Support if this persists DETAILS The defect tracking system is not reachable. Please check the URL and try again. (301)Moved Permanently
-> 301 Moved Permanently appears to be an Apache Server error message!
Further, if one enters our connection URL in a browser
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...