Zendesk to Jira issues

We've suddenly started to recieve the errors below in relation to updating tickets between Jira and Zendesk. I've also noticed that i'm no longer able to pass across tickets from Zendesk to Jira.

An error was encountered upon synchronizing Issue: NL-4.
Below are the errors:
Error updating remote object, caused by. Error status 400:api v1 basic auth access is disabled
These errors are also logged in the Diagnostics section in the Administration Console.

Can someone please help resolving the issue? If you can point me in the right direction that would be great.


6 answers

1 accepted

0 votes
Accepted answer

Latest update from Zendesk below.

Ladies and gentlemen,

Thank you for your patience! We were able to identify the issue that was causing some instances of JIRA to break for our customers and have implemented a fix.

PLEASE let us know ASAP if you are still seeing issues and we will do our best to help you out!

Thank you - and have a great weekend!

My company is also experiencing this problem, started at around 11:15 am GMT+1

I am also seeing this issue

Same here.

I've spoken to Zendesk about this and its apparently a know issues that's recently occured.

Message below from zendesk support.

Unfortunately I do not have an ETA at this time. I can confirm the issue is with our Development team, and we will get you more information as soon as we have it available.

I realize this has been a major issue for you, so I apologize for the inconvenience. I'm not quite sure what caused the issue, but hopefully we get more information as time moves on!

Same here - thanks for the update Nanthees!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,069 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you