We're using Zendesk and Jira and have successfully used the integration earlier on. But, now - with the current version half of the integration seem to fail.
The issue represent itself by failing to load the Zendesk add-on properly in Jira [it's stock on "Loading add-on..."]. From the Zendesk point of view, things seem to work alright.
The catch-22 aspect is that when attempting to access/edit the configuration of the 'Zendesk-for-Jira' add-on, the failure to load prevents any such action.
So, what to do now?
After several iterations with Zendesk it is clear that this issue https://ecosystem.atlassian.net/browse/UPM-4520is what caueses the situation. I would very much, if possible, want to vote for and comment that specific issue since this problem is causing severe problems and significant extra work for us.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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