We're using Zendesk and Jira and have successfully used the integration earlier on. But, now - with the current version half of the integration seem to fail.
The issue represent itself by failing to load the Zendesk add-on properly in Jira [it's stock on "Loading add-on..."]. From the Zendesk point of view, things seem to work alright.
The catch-22 aspect is that when attempting to access/edit the configuration of the 'Zendesk-for-Jira' add-on, the failure to load prevents any such action.
So, what to do now?
After several iterations with Zendesk it is clear that this issue https://ecosystem.atlassian.net/browse/UPM-4520is what caueses the situation. I would very much, if possible, want to vote for and comment that specific issue since this problem is causing severe problems and significant extra work for us.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG