We're using Zendesk and Jira and have successfully used the integration earlier on. But, now - with the current version half of the integration seem to fail.
The issue represent itself by failing to load the Zendesk add-on properly in Jira [it's stock on "Loading add-on..."]. From the Zendesk point of view, things seem to work alright.
The catch-22 aspect is that when attempting to access/edit the configuration of the 'Zendesk-for-Jira' add-on, the failure to load prevents any such action.
So, what to do now?
After several iterations with Zendesk it is clear that this issue https://ecosystem.atlassian.net/browse/UPM-4520is what caueses the situation. I would very much, if possible, want to vote for and comment that specific issue since this problem is causing severe problems and significant extra work for us.
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
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