Zendesk for JIRA configuration page fails to load

I have just installed version 3.0,3 of Zendesk for JIRA on our JIRA On-Premise version 7.1.4. It installed without any issues. When I click on Configure in the Manage Add-Ons page it tries to load the add-on but eventually times out with the message "Add-on Zendesk for JIRA is not responding. Wait or cancel?"

Does anyone have any ideas on what is happening here?

3 answers

Did you get a chance to look into the logs, if so, can you paste the log when you try to enable?

 

When I had the same issue it was resolved with a server restart. There is a newer version available now (3.0.4). 

Sorry I haven't revisited this. Holidays and other projects kept me busy. 

We actually rebooted the server today for a different reason but it didn't resolve the issue.

As regards logs, clicking on the Configure button doesn't add anything to the atlassian-jira.log file. Should I be looking in a different log file?

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