I have just installed version 3.0,3 of Zendesk for JIRA on our JIRA On-Premise version 7.1.4. It installed without any issues. When I click on Configure in the Manage Add-Ons page it tries to load the add-on but eventually times out with the message "Add-on Zendesk for JIRA is not responding. Wait or cancel?"
Does anyone have any ideas on what is happening here?
Sorry I haven't revisited this. Holidays and other projects kept me busy.
We actually rebooted the server today for a different reason but it didn't resolve the issue.
As regards logs, clicking on the Configure button doesn't add anything to the atlassian-jira.log file. Should I be looking in a different log file?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot