Zendesk connector + JIRA

Estamos teniendo problemas con la implementacion de Zendesk con JIRA. Hemos configurado el entorno y estamos en un periodo de testeo, hemos configurado los plugins Zendesk y svn. Tras la configuracion de intercambio de tickets con el Zendesk empezó a fallar la parte de la actividad en el panel de la incidencia . Se lanza el error: "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."

Sólo parece suceder en los tickets compartidos.

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We are having problems with the implmentation of Zendesk with JIRA. We just configured all the eviroment, created a couple projects and configured the Zendesk and svn plugins. After the Zendesk sharing ticket config it started failing the Activity part on the issue panel just doesn't show. It throws the error : "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."

It only seems to happen on the shared tickets.

Atlassian just answered that.

Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in  class net.customware.plugins.connector.jira.issue.attachment.action.AttachmentTabAction threw exception java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager at viewissue/activityblock.vm[line 51, column 23]
	at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)
	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262
Caused by: java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager
	at net.customware.plugins.connector.core.client.manager.impl.DefaultConnectorRequestManager.fetchAttachmentsMetadata(DefaultConnectorRequestManager.java:294)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 
Can you help please.

3 answers

We are happy to help you - but contact us direct at info@appfusions.com please.

Troubleshooting integrations are not so easy to do on forums - since your environment settings are key to this. We have worked with this connector before though with clients.

Thanks. The problem it was resolved on the new version 1.4.1.

Was this version 1.4.1 of the "CustomWare Core Connector Plugin"? It looks like the latest version of that is still only 1.4.0 on Marketplace. Did CustomWare help you get this?

I am Chirag Shah and i am founder of IntegrateCloud Inc (www.integratecloud.com) and we have launched a product which allows seamless connection between Zendesk and Atlassian Jira.I would really appreciate if you can go through this overview video and try free for 30 days on our website (www.integratecloud.com).Please use google chrome or Mozilla or IE10.

Youtube URL (Overview on Connecting Zendesk and Jira)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Our website:

www.integratecloud.com

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