Zendesk connector + JIRA

Estamos teniendo problemas con la implementacion de Zendesk con JIRA. Hemos configurado el entorno y estamos en un periodo de testeo, hemos configurado los plugins Zendesk y svn. Tras la configuracion de intercambio de tickets con el Zendesk empezó a fallar la parte de la actividad en el panel de la incidencia . Se lanza el error: "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."

Sólo parece suceder en los tickets compartidos.

-----------------------------------------------------------------------------------------------------------------------------------------------------------
We are having problems with the implmentation of Zendesk with JIRA. We just configured all the eviroment, created a couple projects and configured the Zendesk and svn plugins. After the Zendesk sharing ticket config it started failing the Activity part on the issue panel just doesn't show. It throws the error : "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."

It only seems to happen on the shared tickets.

Atlassian just answered that.

Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in  class net.customware.plugins.connector.jira.issue.attachment.action.AttachmentTabAction threw exception java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager at viewissue/activityblock.vm[line 51, column 23]
	at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)
	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262
Caused by: java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager
	at net.customware.plugins.connector.core.client.manager.impl.DefaultConnectorRequestManager.fetchAttachmentsMetadata(DefaultConnectorRequestManager.java:294)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
 
Can you help please.

3 answers

We are happy to help you - but contact us direct at info@appfusions.com please.

Troubleshooting integrations are not so easy to do on forums - since your environment settings are key to this. We have worked with this connector before though with clients.

Thanks. The problem it was resolved on the new version 1.4.1.

Was this version 1.4.1 of the "CustomWare Core Connector Plugin"? It looks like the latest version of that is still only 1.4.0 on Marketplace. Did CustomWare help you get this?

I am Chirag Shah and i am founder of IntegrateCloud Inc (www.integratecloud.com) and we have launched a product which allows seamless connection between Zendesk and Atlassian Jira.I would really appreciate if you can go through this overview video and try free for 30 days on our website (www.integratecloud.com).Please use google chrome or Mozilla or IE10.

Youtube URL (Overview on Connecting Zendesk and Jira)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Our website:

www.integratecloud.com

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,890 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot