Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,753
Community Members
 
Community Events
168
Community Groups

Zendesk Plugin Won't Install

We restarted JIRA twice over the weekend due to a DR test and it caused out Zendesk plugin to break. When we went to fix it, it claimed it needed to be reinstalled. Upon attempting to reinstall the app we get an error that tells us to check the logs. Looking at the logs showed the following: 

 

2022-08-15 12:28:25,275 UpmAsynchronousTaskManager:thread-1 ERROR dwilliams 747x126281x5 bqbtkm 10.181.199.111,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'zendesk_for_jira' from 'Unit: /opt/jira/home/plugins/installed-plugins/plugin.1119824425537738549.zendesk-for-jira-3.0.24-production.jar (1660584504000)'.
2022-08-15 12:28:25,275 UpmAsynchronousTaskManager:thread-1 ERROR dwilliams 747x126281x5 bqbtkm 10.181.199.111,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Because of the following exception:
java.lang.NullPointerException
at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.addHostComponentsUsedInSuperClasses(HostComponentSpringStage.java:235)
at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.findUsedHostComponents(HostComponentSpringStage.java:220)
at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.execute(HostComponentSpringStage.java:69)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.transform(DefaultPluginTransformer.java:140)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.createOsgiPluginJar(OsgiPluginFactory.java:307)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.create(OsgiPluginFactory.java:224)
at com.atlassian.jira.plugin.MasterPluginFactory.create(MasterPluginFactory.java:73)
at com.atlassian.plugin.loaders.ScanningPluginLoader.deployPluginFromUnit(ScanningPluginLoader.java:145)
at com.atlassian.plugin.loaders.ScanningPluginLoader.loadFoundPlugins(ScanningPluginLoader.java:114)
at com.atlassian.plugin.loaders.PermissionCheckingPluginLoader.loadFoundPlugins(PermissionCheckingPluginLoader.java:33)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$scanForNewPlugins$12(DefaultPluginManager.java:880)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.scanForNewPlugins(DefaultPluginManager.java:875)
at com.atlassian.plugin.manager.DefaultPluginManager.lambda$installPlugins$11(DefaultPluginManager.java:835)
at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63)
at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:821)
at com.atlassian.jira.plugin.JiraPluginManager.installPlugins(JiraPluginManager.java:167)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy48.installPlugins(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy4681.installPlugins(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:139)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler$1.doInTransaction(AbstractPluginInstallHandler.java:134)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:50)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy29.doInTransaction(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
at com.sun.proxy.$Proxy29.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy4696.execute(Unknown Source)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installArtifacts(AbstractPluginInstallHandler.java:133)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installArtifact(AbstractPluginInstallHandler.java:119)
at com.atlassian.upm.core.install.JarPluginInstallHandler.installPluginInternal(JarPluginInstallHandler.java:52)
at com.atlassian.upm.core.install.AbstractPluginInstallHandler.installPlugin(AbstractPluginInstallHandler.java:60)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.execute(DefaultPluginInstallationService.java:129)
at com.atlassian.upm.core.install.DefaultPluginInstallationService.install(DefaultPluginInstallationService.java:97)
at com.atlassian.upm.install.UpmPluginInstallationService.install(UpmPluginInstallationService.java:117)
at com.atlassian.upm.core.rest.resources.install.InstallTask.installFromFile(InstallTask.java:156)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:56)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask$1.apply(InstallFromUriTask.java:47)
at com.atlassian.upm.api.util.Either$Right.fold(Either.java:173)
at com.atlassian.upm.core.rest.resources.install.InstallFromUriTask.executeTask(InstallFromUriTask.java:46)
at com.atlassian.upm.core.rest.resources.install.InstallTask.run(InstallTask.java:81)
at com.atlassian.upm.core.async.AsynchronousTaskManager.executeTask(AsynchronousTaskManager.java:124)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:102)
at com.atlassian.upm.core.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:99)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

 

Would anyone be able to tell me why it just claims "Unknown error" when trying to reinstall? It also gives a NullPointerException and I can't find any reason why.

Thanks in advance!

2 answers

Hi @Dan Williams

This is Majid @ Exalate.

I hope you have managed to resolve the issue, but if you are open to the idea of installing a third party app in order to better manage your Zendesk Jira synchronization, I would request you to review integration apps such as Exalate. The app provides you fully customizable synchronization between Zendesk tickets and Jira issues, which can be controlled to a very granular level. 

Please feel free to book a customized demo if you would like to see the product in action. 

Thanks

Majid

0 votes
Summer.Hogan Community Leader Aug 16, 2022

Hi @Dan Williams I found this previous community article that might help you, at least I hope it does! https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Error-in-configuration-of-Zendesk-Support-for-JIRA/qaq-p/1191421 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.2.0
TAGS

Atlassian Community Events