Your account is not yet available in this OnDemand instance

I created my user, but when I try to acess Jira on demand in the url fcmoreno.atlassian.net, I receive this message "Your account is not yet available in this OnDemand instance", what do I do? Do I need to configure something?

3 answers

1 accepted

This widget could not be displayed.

The error is caused when a user is trying to login with an unexisting username. In most causes there is confusion regarding username and email. The username is not always the same as the email address (this depends what you have chosen as the username upon signup)

I would advise to double check your username or user the link "Unable to access your account?" on the login screen.

This widget could not be displayed.

Can you raise a support request with Atlassian? https://support.atlassian.com

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

175 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you