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Your account is not yet available in this OnDemand instance

Nicolas Kruchte1
Nicolas Kruchten Sep 17, 2012

I'm trying to log in as the 'admin' user in my OnDemand instance and I'm getting the error message: Your account is not yet available in this OnDemand instance ...

How can I fix this and log in?

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2 answers

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Bastiaan Jansen
Bastiaan Jansen Atlassian Team Sep 17, 2012

It could be that this account has been mapped to an google account while you integrated? I've checked your instance and I do not see an account with the username "admin" I do notice that your account is member of the administrators group.

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Nicolas Kruchte1
Nicolas Kruchten Sep 17, 2012

I'm trying to log in as the sysadmin user (or any other user that has the 'confluence-administrators' or 'system-administrators' groups)... Is this just no possible in an on-demand installation?

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Fernando Freita
Fernando Freitas [Atlassian] Sep 17, 2012

Hi Nicolas,

If you have already created your OnDemand account it can take a while until you are able to login.

However, if you are still having issues we recommend you to open a ticket at support.atlassian.com

Cheers!

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