Your Jira site has reached its Automation limit

David Berclaz
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May 9, 2024

Did someone found a way to understand the Jira instance reaching the limit, from the warning email received?
(yes, I have many Jira instances, and I guess I'm not the only one)

 

automation-limit-email.png

2 answers

0 votes
Bill Sheboy
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May 9, 2024

Hi @David Berclaz 

That email notes reaching the monthly usage limit, and so that is likely the count of rule executions which count.  Not all rule actions count, and so first review this information:

https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update

https://support.atlassian.com/cloud-automation/docs/automation-service-limits/

 

Then navigate to the global rules list for each Jira instance, checking the Usage area as that will indicate which one had the problem.

It is possible you have a single rule with errors, looping, etc. that caused the problem.  The new packaging distributes the usage limits based on products, license level (i.e., Free, Standard, Premium, or Enterprise) and user license counts.  Reviewing the global usage and logs will indicate where the problem occurred, or if your automation usage has recently changed.

Kind regards,
Bill

0 votes
Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2024

Hello @David Berclaz 

I have not yet received one of these messages. I assume there is nothing in the email header or elsewhere that identifies the specific instance, correct?

If you click on the Upgrade button, does it take you to the Manage Subscription page for the specific instance?

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