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  • Your JIRA Software license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of users

Your JIRA Software license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of users

We have access to 100 license's user and have used all of them. After the upgrade to JIRA 7, we get this message:

"Your JIRA Software license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of users"

If I remove 1 user so we only uses 99 then the message disappear, and everyting works fine.

I really hope that this problem get fixed quicly

2 answers

0 votes
nic Community Leader Oct 11, 2015

You need to report this at https://support.atlassian.com - but first count your users very carefully - are you sure there are only 99 in users AND the admin group?

Do you have some add-on like Atlassian connect (no clue if this is bundled or not)?
Have a look at https://jira.atlassian.com/browse/GHS-12620, and report to the support to have a fix. This solved my problem.

nic Community Leader Oct 12, 2015

Connect is not an add-on, it's a framework supporting add-ons on Cloud. It's not a case of it being bundled, it's built in! I think what you mean is that some Connect add-ons may be causing this issue and you want to raise something at https://support.atlassian.com

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