I have a client in my service desk that gets below error when trying to login
I've tried to reset his password; didn't work. I have other clients in my service desk with the exact user settings and permission as he has, and all are able to login.
No, he is not member of any group. But that is the case for other clients using my service desk. They have requested an account as Customer, and JIRA Service Desk has created the users for them. No issues with any other client users, just this one.
And I've seen this when a user with access to one portal tries to log in with the url to a different portal.
e.g.has access to
but goes to
Ensure that customer is trying to login to Service Desk portal and not Jira. Ask him to use Forget password functionality, so he will get an email form Service Desk to reset his password.
Try going under the "customers" panel in the Service Desk agent view. If you manually add their email into the "customers" section, then it should grant access for that specific desk.
A lot of people have groups to auto-fill this, but if you are not adding groups, then this may be your step. Users also get auto-added here when they email the desk for the first time, but if they are trying to get to the portal and have never emailed, this might be it.
Hello Community 🤗 I’m Nikhil, a Product Manager on the Jira Cloud team working on performance improvements. Performance is an ongoing journey and we continue to invest heavily in it. We under...
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