You cannot access JIRA at present. An error occurred performing JIRA upgrade

Exception thrown during upgrade: Indexing completed with 1 errors
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors
	at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:239)
	at com.atlassian.jira.issue.index.DefaultIndexManager$6.await(DefaultIndexManager.java:893)
	at com.atlassian.jira.issue.index.DefaultIndexManager.obtain(DefaultIndexManager.java:924)
	at com.atlassian.jira.issue.index.DefaultIndexManager.await(DefaultIndexManager.java:889)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:602)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:569)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:550)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:420)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:506)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at com.sun.proxy.$Proxy15.reIndex(Unknown Source)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.fixBrokenIssues(UpgradeTask_Build64001.java:179)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.doUpgrade(UpgradeTask_Build64001.java:79)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:814)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:681)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:540)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:475)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:410)
	at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:107)
	at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:55)
	at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:49)
	at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:140)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:345)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:215)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:124)
	at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:33)
	at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:86)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:81)
	at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:72)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4992)
	at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5490)
	at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

 

Help. please!

3 answers

1 accepted

Agree with Nic, but i would increase logging on (DEBUG) com.atlassian.jira.index in log4j, shut it down gracefully and restart it to see if you might be able to narrow down what is failing. Might just be a single line in the database that is corrupt or contains some weird character. Deleting the line in the database (All depending on what you find, if you find something), might resolve the issue without the need for a rollback.

2 votes

Your upgrade has failed, you need to roll back and then check out what went wrong from the logs.

This can be fixed without the restoration?

Hello Victar,

I'm currently facing the same problem while trying to upgrade from 6.3 to 7.2. Did you manage to solve it? 

Hello Vicktar!

We have a KB article with the same errors you put here in the link below that might could help you:
https://confluence.atlassian.com/display/JIRAKB/JIRA+indexing+failed+after+upgrade+with+Reindex+ALL+FAILED+error

But if you need instructions to rollback your upgrade, you can find in the link below:
https://confluence.atlassian.com/display/JIRA/Rolling+Back+a+JIRA+Upgrade

 

Cheers!
Teilor

Upgrade from 6.2.2 to 6.4.10 (AUPM 2.15)

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