Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,856
Community Members
 
Community Events
165
Community Groups

Xporter needs a lot of time to export 200 records

Edited

Xporter is currently taking more than 50 minutes to export 900+ records.

This is not acceptable for our end users.

Our server has four CPUs, 24 GB RAM and Jira is set to use 8GB as max heap memory.

While doing another test exporting 200 records, Xporter needed 3 minutes to complete the task and the server did not show any sign of stress.

Any idea of how to improve this performance? Or this a normal performance?

 

 

 

 

1 answer

0 votes

I'm afraid exporting issues is a complex and involved process, which means it is resource intensive and with large data sets, it is using a lot of memory, probably causing the server to need to use swap space, which is a very slow thing to have to do.

Taking a long time to do a large data set is normal.  Although I'd probably want to check if there were other resource intensive processes running at the same time, which also might slow it down.

I found that removing two Xporter Insight iterative items from the report makes Xporter to render the file in seconds.

It seems that this issue is because these two items are build for each ticket on the report.

I'll take another look tomorrow, and see if something can be adjusted.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you