Xporter missing from main menu in JIRA/JIRA Agile

We have not upgraded the Xporter Plugin but it has disappeared from the Main Jira Menu Bar, why? How do I get it back?

Jira downloaded vs 6.0.4

2 answers

1 accepted

0 votes
Accepted answer

Hi Jana,

In this case I would recommend you to upgrade Xporter to the newest version: https://marketplace.atlassian.com/plugins/com.xpandit.plugins.jiraxporter

And double check which version of Java are you running in your server (the supported is Oracle JDK/JRE 1.7).

Thank you Bruna, as it turns out, the project was not yet enabled that I was looking at. Thanks for the help.

  1. Could you double check if you're running version 2.9.4 of Xporter?
  2. Also, have you made any changes on your Jira or JDK recently as an upgrade?
  3. Please check if the plugin is up and running on your Jira instance: Jira Admin > Manage Add-ons > Search for Xporter > Check if all modules are enabled.

1) We are currently using 2.9.0 of Xporter and it had been working up until late last week.

2) Not to my knowledge-no changes

3) I don't know what you mean by "Modules". I have "configure"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,044 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you