Wrong Email format from notifications

Hello,
We customized notifications so my teams will receive emails when we update an issue. 
Depending of the location of my team, the email format is not the same. 
You will find attached:
- "JIRA (RUN-2129) Décalage de télécollecte Paybox.msg": email received from a notification from JIRA sent to benoit.thierry@editis.com. WRONG Format
- "E-mail test BB-8 Pas de traction suffisante dans le sable.msg": email sent by JIRA Service Desk when we configure notifications and use "Send an email test". It has been sent to benoit.thierry@editis.com as well. Format OK
- "Romain JIRA (RUN-2129) Décalage de télécollecte Paybox.msg": email received from a notification from JIRA sent to romain.velon@cgi.com. Format OK

I would like to understand what I can customize to always have correct format of my email. Because in our situation:
- email with editis.com receive wrong email from automatic notification but correct email from test
- when editis.com receive wrong format, emails with cgi.com receive the same email with correct format.

Thank you for your help

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot