At the moment we are using the control report to get the average time a ticket is in each state. This takes time to toggle on and off each state and each project.
Can I create a table of how long JIRA tickets are in each state for a set of projects?
Please take a look at eazyBI report creation plugin for JIRA.
With eazyBI you can create custom reports based on JIRA data. Please see example report of Average days in transition status and let me know if you have any additional questions about eazyBI or specific reports.
You can contact me directly on firstname.lastname@example.org
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