Workflow to automatically close

How would I go about modifying a Default Classic Workflow, such that tickets are automatically set to Status: Closed after a specific number of days?

2 answers

0 votes

You don't! Workflows don't have timers.

What most of us do is have a filter for "status = resolved and updated < -2w" and we set up a Jelly service that says "run filter and push each resulting issue through the workflow".

See https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

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