I have a ticket that was created and is in the "New" stage, but the options to move it through the workflow are not showing up. This has only happened with about 5 tickets in the last 24 hours. If I create a test ticket, the workflow options show up just fine. If I take the ticket that doesn't show the options and Clone it, the Cloned copy shows the options to move through the workflow.
Really strange. Any ideas?
The conditions used are:
Not that I can find. Shouldn't be any custom code during create. I have also tried creating these as new tickets. All the same information, fields filled out exactly the same, etc. Essentially doing a manual clone, but through the new ticket process and they work fine. It is solely these 5 tickets, created during a 2 hour window it looks like.
To update, I found a work around to the problem. I actually made a copy of the workflow (completely identical) and applied it essentially as a new workflow for the ticket type. All the same ticket statuses, so the tickets were unaffected, other than it solved the problems and the few that I couldn't move through the workflow now move correctly. Strange. We'll see if it ever happens again. Thanks for your help!
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