Hi I have created a custom workflow by copying the default jira workflow, adding steps and statuses.
I have sucessfully assigned the workflow to a project, however when i go to a issue in that project and try to move a issue to the next step in the workflow (the button is visible and clickable) nothing happens.
The screen does refreshes, but the status stays the same.
I cant figure out what might cause this.
Are you using any validators or post-functions on the transitions that are failing? (I left out conditions because they would stop you using the transitions before you even click on them). Also, any listeners that aren't off-the-shelf (although I don't think OnDemand lets you use them)
post-functions has the 5 that were added by default:
Set issue status to the linked status of the destination workflow step.
Add a comment to an issue if one is entered during a transition.
Update change history for an issue and store the issue in the database.
Re-index an issue to keep indexes in sync with the database.
Fire a Generic Event event that can be processed by the listeners.
thanks for your help Nic and Venkat
Yup, we've ruled out almost everything we can do with the UI.
One last thought - I don't know if you have access to the integrity checker in OnDemand. If you do, I'd try that, and see if it spots any problems. If it does, let them fix it, and try again.
If there's no luck with that, then I'm completely out of ideas and really need to see the logs.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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