Workflow for JIRA Service Desk

I wish to create a workflow using JIRA Service Desk below:

Raise Request (Customer) -> Service Request (Support) -> Completed Request (Support) -> Waiting for Request Verification (Customer) -> Closure (Support) -> Closed

Is it possible to have the customer portal force the user to use a workflow action (Verify Request) instead of just leaving a comment? 

Sorry, i am quite new to this. Please don't mind me if my question don't make much sense.

3 answers

1 accepted

Hi Chua,

Unfortunately this feature is not yet available by default in Service Desk, we are tracking the feature request with JSD-40: https://jira.atlassian.com/browse/JSD-40.
Please add yourself as a watcher and vote on the issue to receive updates.

For the meantime the only work-around that I am aware of would be to use: Service Pack for JIRA Service Desk: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender].

I would suggest trialing it to see if it suits your needs.

Regards,

Rodrigo Rosa

This is really useful for me! Will try it! Cheers!

Hi Rodrigo Rosa [Atlassian]

I just realise that "Service Pack for JIRA Service Desk" - "Workflow Action Pack" does not support my JIRA Server version 6.2.7.

Any idea if there is a "Service Pack for JIRA Service Desk" version that support JIRA Server version 6.2.7?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot