Workflow for JIRA Service Desk

I wish to create a workflow using JIRA Service Desk below:

Raise Request (Customer) -> Service Request (Support) -> Completed Request (Support) -> Waiting for Request Verification (Customer) -> Closure (Support) -> Closed

Is it possible to have the customer portal force the user to use a workflow action (Verify Request) instead of just leaving a comment? 

Sorry, i am quite new to this. Please don't mind me if my question don't make much sense.

3 answers

1 accepted

Accepted Answer
1 vote

Hi Chua,

Unfortunately this feature is not yet available by default in Service Desk, we are tracking the feature request with JSD-40: https://jira.atlassian.com/browse/JSD-40.
Please add yourself as a watcher and vote on the issue to receive updates.

For the meantime the only work-around that I am aware of would be to use: Service Pack for JIRA Service Desk: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender].

I would suggest trialing it to see if it suits your needs.

Regards,

Rodrigo Rosa

This is really useful for me! Will try it! Cheers!

Hi Rodrigo Rosa [Atlassian]

I just realise that "Service Pack for JIRA Service Desk" - "Workflow Action Pack" does not support my JIRA Server version 6.2.7.

Any idea if there is a "Service Pack for JIRA Service Desk" version that support JIRA Server version 6.2.7?

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