Workflow exception

We migrated jira data from jira 3.10 to jira 5.1.0. I am getting an exception when trying to resolving an issue.

On the UI I am getting "Could not load validator class"

I have two questions:

1. Do I have to install any plugin?

2. If I have to install any plugin, will it work in OnDemand environment?

Thank you for answer.

***** Exception ******

2012-08-09 11:38:10,530 http-8080-3 ERROR jagadeeshchoudari 698x5908x1 ojhq3i 10.33.195.97 /secure/CommentAssignIssue.jspa [atlassian.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 5 from workflow 199049 on issue 'LVRMSA-6'
com.opensymphony.workflow.WorkflowException: Could not load validator class
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1508)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1203)
at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)

1 answer

1 vote

1. It looks like you are missing a plugin, yes. Might be worth looking at the xml for the workflow and digging out the validator class name - pop that into the marketplace or google and you should be able to identify which plugin provides it

2. You can't install plugins in OnDemand - see https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy but that does list the plugins that ARE available, and it might be that your validator is in one of them.

Thank you for the reply. From the exception I know it is opensymphony workflow. Not sure whether it is still supported on OnDemand.

Evrything will be opensymphony workflow. Look at the workflow XML and find the actual validator class as Nic suggested.

Thanks Jobin and Nic. I will check and I will let you know.

I think you'll find that it is Opensymphony that is running the workflow actions, and your workflow will have "please use class xx.yy.zz to validate this transition", and that class will not be opensymphony based.

In other words, I think you've read the error message as "opensymphony is missing a class", when what it's really trying to tell you is "opensymphony is trying to call some class outside itself, and that is not there"

By far the easiest way to see this is to open the xml for your workflow in a plain text editor.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

482 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you