Workflow error during transition

Hi,

I'm trying to figured out how I force comments during transition. I already enabled the "JIRA Misc Workflow Extensions" add on. Then I set a new validator (Comment Required Validator ), but now I can't change state, every time I try change state give me this popup error:

Workflow error

You must provide a Comment

It seems that you have tried to perform an illegal workflow operation.

If you think this message is wrong, please contact your JIRA administrators.

 

Any thoughts?

 

Thanks!

 

1 answer

1 accepted

2 votes

It sounds like you have not put a screen on the transition - you need a screen there to show to the user for the comment.  (The validator in the JMWE only checks the input, it doesn't add the screen for you)

I get the error as mentioned in the screenJIRA Error.pngshot.

That is not related to this question.  For better visibility, try asking it as a new question.

(However, this usually means a badly configured workflow function, probably a validator)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,275 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot