Workflow button is greyed out, not sure what to do

I have an odd issue and probably a dumb reason for it, but I can't figure it out.

Brand new GH 6.x board, new Jira project, and I created a few Tasks. They show up on the board fine, but can't be dragged to the In Progress column.

The project is using the default Jira workflow which normally allows this. It's driving me nuts, I can't figure out why this project prevents me from doing this.

I checked the actual Jira issue itself and Workflow button is greyed out, showing only the Close and Resolve buttons. But I should be able to begin progress without jumping right to those.

1 answer

1 accepted

1 vote

You might have a workflow condition, like "only assignee can do this", on the transition. If so, assign the ticket to yourself and try it again. It could be some other condition as well!

that may be it since i can move it to In Progress when it's assigned to me, not someone else.

isn't the Jira default workflow uneditable? and if so, then this must be how it operates by default?

confirmed, it appears to be a condition on the jira default workflow which seems uneditable. i guess this isn't news to anyone but me! ;)

we hae seen it in "Answers" before. So you are not alone ;) You can modify the workflows and after copying it. You will have to create a new scheme and migrate if you do that.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you