Workflow Step Ask For Resolution

We're trying to make our workflow work so that if you set the status to "Done" or "Archived" you're asked to set the Resolution. When the transition goes to "Done" the resolution is set to "Done". I'd like it to ask. Or at least ask for the resolution when "Archived" is selected. There are some items we don't implement, can't reproduce, etc. I need this recorded in the workflow.

See Screenshot below of workflow.

I've seen this on boards before. When you move through the workflow it will ask you to set the resolution, flag time, add a comment, etc. However I cannot determine how to set our customworkflow up to work this way.

I'd really appreciate any help. I'm trying to understand workflows and transitions. I'm having a little trouble with the nuances of it though.

1 answer

1 accepted

For Done: Edit all transitions to "Done" - add postfunction "Update Issue Field" (Field: Resolution, Value: Done)

For Achieved: Edit all transitions to "Achieved" and set "Resolve issue Screen" as Transition view.

Andris, Thank you so much. I'm still not 100% sure I fully undestand the relationship between workflows and transistions. Your answer did help me resolve my issue. I apprecaite it.

Workflow is kind of a image you attached.

Statuses are boxes in it.

Transitions are arrows in it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot