Wondering if possible to setup customer bug email account which would automatically turn each email into a bug?

We receive lot of emails from users informing us of bugs and giving feedback. Currently with each email we receive, we have to manually enter them into Jira On demand. I'm wondering if there's a a way that each email gets automatically entered into Jira?

Thank you for your time and assistance on this matter.

Chris

P.S we use Jira On Demand which has different configurations/functionality to Jira Download.

3 answers

1 accepted

Accepted Answer
1 vote

If you have a website, you can set up JIRA issue collectors to do this! Check out:

https://confluence.atlassian.com/display/AOD/Using+the+Issue+Collector

To clarify, your users wouldn't be sending e-mails anymore, but rather they would be filling out a form with the same information they would put in an e-mail. That form will create the issue in JIRA and store information about who reported it.

1 vote

You've only got the basic mail handlers in OnDemand, but it does work

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

p.s. I usually tell everyone to use JEMH because the built-in handlers are only good enough for basic usage, but it's not availble for OnDemand.

On the bright side, Andy is looking for beta testers for OnDemand, as he mentions below - I'd sign up ;-)

Hi Chris,

Well, one option is that you could auto-create user accounts for all incoming email. If that has implications perhaps you need something else, like the OnDemand version of JEMH (called JEMH-OD), its being developed right now and is aiming for public beta later this month (ie no, you cant buy it yet)

A common feature that addresses your case is to provide mapping rules that route email from: 'user@domain.com' or to: 'custx@yoursupport.com' to a given project. This is what is called Project Mapping, some documentation for JEMH is available to give you an idea:

https://thepluginpeople.atlassian.net/wiki/display/JEMH/Use+Project+Mappings

The bonus of this solution is that your remote senders can get notified of updates to the issue, and reply to notifications too.

If you are interested, I can add you to the beta user list?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,267 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you