In the new version of Jira viz.,5.2.10 when some users log in they get a windows security pop up prompting for password even when the user is logged in.This happens randomly and we cant point out the real issue here.
Has anybody come across such an issue?
Hey there, Sap.
Perhaps you can try to provide the screenshot to this issue? Apart from that:
Since you mentioned that it occurs randomly, do you mean that it only happens intermittently to all the users?
I've seen this happen. It's not Jira that is the problem, but a combination of things. To keep it short
I think you can see where that was going - intermittently, the users would lose authentication on the file store, Jira would try to ask for the icons, and they'd get a login prompt. This was compounded by the fact that some users would have a list of issues on their dashboard which needed the remote icon, and others would not. So it was even more intermittent.
One additional question though - do you get anything at all from Jira before the prompt occurs? The problem I've just described happens part way through the drawing of the screen, so you'd be able to see Jira behind the login prompt.
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