Windows could not stop the Atlassian JIRA service on Local Computer

[Kathy Plamann]

Hi 

Does anyone else run into this problem when trying to stop JIRA using Administrative Service: I get this message hit ok and the service has stopped. Thanks Kathy

image2015-4-27 9:49:22.png

[Chander Inguva · Accepted solution]

Hey Kathy,

                    Just in case to kill the process, Please open Task Manager, find the process ID.

• Open Command Prompt as Administrator and run kill -9 /pid <process ID> /f

•  As suggested by William, to remove JIRA as service.

• Locate the JIRA Service name under services menu

  Service_Location.PNG
  

• Open Command Prompt

  Change the directory to bin of JIRA installation using command prompt
  ex: If JIRA is located at C:\Program Files\Atlassian\JIRA\
  1) cd C:\Program Files\Atlassian\JIRA\bin
  2) Run service.bat remove <Service name>

• To re-Install JIRA Service

  Change the directory to bin of JIRA installation using command prompt
  ex: If JIRA is located at C:\Program Files\Atlassian\JIRA\
  1) cd C:\Program Files\Atlassian\JIRA\bin
  2) Run service.bat install <Service name>

 Please vote or comment if this finds helpful.

Thank You

Chander

[it@marelec.com]

In my specific case it was the tomcat process that ruined it.

Solved with below PowerShell cmd:

Elevated PowerShell > 'Get-Process TomCat* | Stop-Process -Force'

[Nuwan]

sometimes windows unable to stop some services on demand. when I hit this error I kill the server task using task manager then again the windows service will respond to our commands.

[William Zanchet [Atlassian]]

Hi Kathy,

It might be a glitch with Windows, I would try to remove JIRA as a service, then add back, to see if the next interactions it will work just fine.

https://confluence.atlassian.com/display/JIRA/Running+JIRA+as+a+Service

Cheers,
WZ