Will you ever support the Bugzilla importer for Cloud Jira and/or Hosted Bugzilla?

I've been running the hosted JIRA for a long time now and also a hosted bugzilla at cloud forge.  I recently went through all the hoops you ask us to to export the Bugzilla DB, stand up both a local JIRA and Bugzilla, imported the exported Bugzilla into a local Bugzilla, then used the local JIRA Bugzilla converter plugin, all went very smooth.  Unfortunately that is when the pain starts for a JIRA in the Cloud user...

Cannot do a direct JIRA backup/restore (unless of course we want to wipe out three years of other projects...), tried the Excel export from local JIRA, open in Excel and save as CSV (somewhere in this process I believe the data was hosed... probably opening in Excel  sad), and tried importing that into JIRA Cloud... 7588 bugs in the local Jira, 13 in the Cloud JIRA after...  So why won't you just support the Bugzilla plugin for Hosted Jira?  Any other non-destructive ways of importing our 7000+ bugs into an existing Cloud JIRA instance?  This can't be that hard to support, we've sent men to the moon and back.  wink

Thanks,

Joel

1 answer

0 vote
Boris Berenberg Community Champion Dec 23, 2014

Are the Bugzilla issues you are importing in distinct projects? You could do project imports to get the data into JIRA. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

Also, the export to Excel then convert to CSV then import to JIRA should work. You just need to ensure that everything is configured to escape values correctly.

As for native support for Bugzilla import into the Cloud version of JIRA, I don't expect this to come anytime soon. The importer would need to be re-written from scratch to handle this scenario. Though you can request this at: https://ecosystem.atlassian.net/projects/JIM?selectedItem=com.atlassian.jira.jira-projects-plugin:summary-page

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,312 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot