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Why would the board dropdown menu disappear from a user's menu?

Alison Hartley
Alison Hartley October 4, 2016
 
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Like Jobin Kuruvilla [Adaptavist] likes this
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 4, 2016

Most likely culprit is that their account has had the "use Software" permission dropped.  Check if they're still an application user in "user management"

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Alison Hartley
Alison Hartley October 4, 2016

That was the answer. We installed the JIRA Service Desk add-on and I had to go back through ALL of the permissions to specify JIRA software specifically before it took effect.  Thanks for such speedy responses!

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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October 4, 2016

Could be because the user is not licensed for JIRA Software. Check the application access for the user.

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