Why would one user not be able to attach files?

[Deleted user]

For some reason one of our users can't add attachments to any issues. He has been able to previously and nothing has changed with his membership. I have checked and he still has the create attachments permission.

Where could I look to solve this?

[Deleted user]

This was a problem with the browser

[Paresh Gandhi]

can you share the screenshot pls.

[Elisa [Atlassian]]

Hi Hannah,

Have you tried a content indexing? If he still has the appropriate permission, this should solve the problem. :)

Cheers!

[Deleted user]

How do you do a content index? I have tried just a normal background index which hasn't worked.

Thanks

[Elisa [Atlassian]]

Hi Hannah,

If it is a Server/Standalone instance, you can:

1. Choose the cog icon, then choose General Configurationunder Confluence Administration.
2. Choose 'Content Indexing' under the heading 'Administration' in the left-hand panel.

More info: https://confluence.atlassian.com/display/DOC/Content+Index+Administration

But, if it's a OnDemand/Cloud instance, you will have to open a ticket on Atlassian SAC (https://support.atlassian.com) asking them to perform this for you.

Hope this helps!

Cheers!