Why won't jira allow me to assign issues to users other than the admins even though they're granted acces?

I cannot assign any users an issue other than myself (an admin) and the other admin on the site. Why is this? My users are granted access, assigned to proper groups, and given the proper permissions. But I can't assign them any issues.

2 answers

This widget could not be displayed.

Sounds like you have not granted them "can be assigned issues" permission (note - not "can assign issues to other people")

I am now allowed to assign them, but the assignee cannot view the issue. Do you have a solution to this?

You're now missing "browse" permission now. Note that if you grant "assignee" the "browse" permission, JIRA reads that as "anyone who *might* be assigned an issue", so that may not be much good to you. I'd also take a close look at all the permissions, as it seems someone has modified your scheme away from the (moderately sane as a starting point) Atlassian defaults.

Gus, go to your permission scheme and use the Permission Helper. It will prompt for the user, ticket, and action. For the permission select Browse Project. This will tell you why they cannot view it.

This widget could not be displayed.

Try using the JIRA Admin Helper for troubleshooting permissions: https://confluence.atlassian.com/display/JIRA/JIRA+Admin+Helper

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

286 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you